Services
My VPA
A Virtual Personal Assistant and receptionist services for businesses of all sizes who want the phone answered by a real person who answers in the manner that you control, have calls transferred and messages taken
- NEVER miss a call!
- Calls are answered 24/7 using your words – your brand and personality are always reflected.
- All calls are answered with your preferred greeting. You provide the script and we bring it to life with a natural and professional voice for your business. You can also enhance your caller experience with customised on-hold messages.
- Select your package based on call volumes.
- Use your existing number or we’ll happily provide a new one.
- If you are unable to take a call transfer you can receive messages by email or text.
- Calls are transferred to wherever you are in the world, with callers announced, you choose to accept the calls or not. Plus, call forwarding from your cell phone or landline means we can manage all your calls.
- Look more professional to callers with customised on hold messages
- Try before you buy. New customers receive a 7 Day Free Trial without having to provide a credit card. Enjoy all the benefits of our service without any obligation.
- We are so confident our solutions will improve your efficiency we offer month-to-month subscriptions with no cancellation fees or lock-in contracts.
We can integrate with a range of CRMs and workflows to ensure you, your team and your callers enjoy seamless communication. Our in-house IT Department is always on hand to ensure this. There will be a cost for this additional customisation
MyVA – Virtual Assistant
MyVA is perfect if your business would like our virtual receptionists to spend a bit more time with your callers to get more information, make appointments or other tasks that will make you more efficient and save you time.
- All the features of MyVPA Plus:
- Your PA spends extra time with callers to address more detailed enquiries, 24/7.
- All bases are covered, from taking orders to answering questions based on information you provide, booking and rescheduling appointments and managing reservations.
- Choose from a range of bundled minute packages.
- Enjoy the flexibility of using MyVPA for a week, a day or as little as an hour per month.
Customised Solutions for your needs
This service is designed for larger companies and corporates that require a tailored Personal Assistant solution, we can manage your needs regardless of how great or complex they are.
- You tell us! Your solution is designed and priced according to your unique needs, and there are no lock-in contracts.
- Perfect for overflow, after-hours callers, managing peak periods, marketing campaigns and personnel shortages. Or, if you’d rather we handle all your businesses’ phone answering needs, we can easily manage that too.
- It’s simple. By integrating with a range of CRMs and workflows your reception service is seamless, delivering quality communication across your organisation, no matter how large or complex. Our experienced IT team is always on hand to ensure this.
- With real-time information, your receptionists know whether employees are available for call transfers or if a message is needed.
- It’s easy to use. Activate your service instantly when you need immediate reception support. It’s a great solution for issue escalation or in cases of an emergency.
- Increase savings and efficiencies. By outsourcing your call answering to MyVPA you reduce costs and manage your risk. We have failover strategies and guarantee high standards of call efficiency and quality.
- Grow revenues, improve customer service and productivity and reduce costs. It’s a win-win.
- A dedicated Account Manager is always available to assist you with any aspect of your virtual reception service. We’re telephony experts.